shipping & returns
shipping policy
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We work to ship out all orders 1-3 Business days after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, it may take up to 4-7 business days to receive orders. Please allow.
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Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 2 days of shipping out.
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If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
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If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
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We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
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We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
return & exchange policy
Need To Make A Return? Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!
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ALMOST all items are eligible for a return, please see below for exceptions & rules:
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Items must be returned unused, unworn and damage free.
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Original packaging must be intact.
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If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
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Final Sale items will not be accepted for return.
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Return For An Exchange:
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We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
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Return For A Refund:
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Must be postmarked within 30 days of the original order date.
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Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
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Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.
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Return For Store Credit:
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Must be postmarked within 30 days of the original order date.
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If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.
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There Are Two Ways To Send A Return:
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Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
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Submit a return request and we will e-mail a return shipping label to you!
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When Mailing A Return:
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Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return!
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Please provide either the original receipt or include a piece of paper with your name and order number in the package.
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Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
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Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).
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If An Ineligible Item(S) Is Returned To Us:
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Returns postmarked after 30 days from order date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.
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Ineligible returns (including returns that are postmarked after 30 days of order date in which the customer does not wish to have a restocking fee withheld) can be shipped back to the customer at their own expense.
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We will make every effort to contact you and during this time we will hold ineligible item(s) for 48 hours from the date of first contact. Should we not hear back within 48 hours, we will process the return with the applicable restocking fee withheld (if eligible) or donate the return to charity.
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